Terms and Conditions
Last updated 27 July 2026. If anything here is unclear, ring us on 07341 338645 and we will explain it plainly.
About these terms
These terms apply to work carried out by Vantage Exterior Cleaning. They sit alongside the written quotation we send you. Where a quotation says something different, the quotation takes priority.
Quotations and surveys
Quotations are free and are valid for 30 days from the date issued. They are based on the drone survey and any information you give us about the property. If we arrive and find conditions that were not visible at survey, for example failed pointing, damaged tiles or an unsafe access route, we will stop, explain the position and agree any change in writing before continuing. We will not carry out extra chargeable work without your agreement.
Access and preparation
You agree to give us safe access to the working area on the agreed date, including access to a water supply and a power point where the job needs them. Please close windows and doors, move vehicles clear of the working area and move garden furniture, ornaments and anything fragile before we arrive. We will take reasonable care with planting, but we cannot accept responsibility for damage to plants or lawn areas immediately adjacent to a surface being cleaned.
Condition of the property
Exterior cleaning reveals existing faults. Cracked or loose tiles, failed pointing, blown render, perished sealant, blocked or damaged drainage and previously damaged surfaces may become visible or may fail during cleaning. We are not responsible for pre existing defects or for their becoming apparent, though we will always photograph them and tell you what we have found.
Results
We aim for the best finish achievable on the surface we are given. Some staining is permanent, some biological growth continues to weather off for several weeks after a soft wash, and porous surfaces will dirty again over time. We tell you honestly what to expect before we start rather than promising a result we cannot deliver.
Cancellation and weather
Please give at least 48 hours notice if you need to cancel or move a booking. We may reschedule where weather makes work unsafe or would compromise the result, particularly high wind, which prevents drone flight, and freezing conditions. We will contact you as soon as we make that decision.
Payment
Payment is due on completion unless the quotation says otherwise. Larger jobs may require a deposit, which will be stated in writing in advance. We accept bank transfer and card.
Insurance and liability
We hold GBP 5 million public liability insurance. Our liability for any claim is limited to the value of the work carried out, except where the law does not allow that limit, and nothing in these terms limits our liability for death or personal injury caused by negligence or for fraud.
Consumer rights
If you are a consumer, your statutory rights under the Consumer Rights Act 2015 are not affected by these terms. Where a contract is agreed away from our premises you have a 14 day right to cancel, and we will explain this at the point of booking.
Complaints
If anything is not right, contact us on 07341 338645 or at info@professionalroofcleaning.co.uk. We will respond within five working days and will attend to put things right where the fault is ours.
Governing law
These terms are governed by the law of England and Wales.
Vantage Exterior Cleaning
Beaconsfield, Buckinghamshire HP9
07341 338645 .
info@professionalroofcleaning.co.uk